What It Takes to Get Paid · a16z News
Business, Finance & Industries · Aug 12, 2026
AI-based collections automate routine payment outreach while keeping disputes, escalations, calls, broken-promise follow-ups, and sensitive customer relationships with humans. In the reported workflow, 81.7% of emails are fully automated, 10% are agent-drafted and reviewed, and 7.5% are written from scratch by people; three in five tasks resolve automatically, while large invoices are contacted less often to preserve relationship-based handling.
What It Takes to Get Paid · a16z News
Business, Finance & Industries · Aug 12, 2026
Collections should prioritize a small number of high-value overdue invoices: the largest 10% represent 65.7% of overdue dollars, while invoice size mainly increases late-payment tail risk rather than typical payment time.
What It Takes to Get Paid · a16z News
Business, Finance & Industries · Aug 12, 2026
The data suggests payment promises are weak predictors of repayment risk and that most recoverable invoices can be collected with shorter, targeted outreach—typically within two to six asks—while human escalation should focus on exceptional, high-value, disputed, or relationship-sensitive cases.
What It Takes to Get Paid · a16z News
Business, Finance & Industries · Aug 12, 2026
DSO can make receivables look healthy while hiding severely overdue or uncollectible invoices, so companies should monitor payment tails and aged-receivable concentration—not just average collection time—especially given the macroeconomic scale of trade credit.