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What It Takes to Get Paid

a16z News

Aug 12, 2026

8/12/2026

Automation Handles Most Repetitive Collection Tasks While Humans Manage Disputes And High-Value Relationships

What It Takes to Get Paid · a16z News

Business, Finance & Industries · Aug 12, 2026

AI-based collections automate routine payment outreach while keeping disputes, escalations, calls, broken-promise follow-ups, and sensitive customer relationships with humans. In the reported workflow, 81.7% of emails are fully automated, 10% are agent-drafted and reviewed, and 7.5% are written from scratch by people; three in five tasks resolve automatically, while large invoices are contacted less often to preserve relationship-based handling.


8/12/2026

Prioritize High-Value Invoices Because They Drive The Majority Of Overdue Dollars And Tail Risk.

What It Takes to Get Paid · a16z News

Business, Finance & Industries · Aug 12, 2026

Collections should prioritize a small number of high-value overdue invoices: the largest 10% represent 65.7% of overdue dollars, while invoice size mainly increases late-payment tail risk rather than typical payment time.


8/12/2026

Promise History Is A Weak Predictor Of Payment Risk; Recovery Should Rely On Observable Invoice Status And Short, Targeted Outreach.

What It Takes to Get Paid · a16z News

Business, Finance & Industries · Aug 12, 2026

The data suggests payment promises are weak predictors of repayment risk and that most recoverable invoices can be collected with shorter, targeted outreach—typically within two to six asks—while human escalation should focus on exceptional, high-value, disputed, or relationship-sensitive cases.


8/12/2026

Average DSO Obscures Tail Risk in Receivables and Highlights Need for Distributional Analysis

What It Takes to Get Paid · a16z News

Business, Finance & Industries · Aug 12, 2026

DSO can make receivables look healthy while hiding severely overdue or uncollectible invoices, so companies should monitor payment tails and aged-receivable concentration—not just average collection time—especially given the macroeconomic scale of trade credit.